Complaints, Grievances, Exceptions and Appeals

Complaints, Grievances, Exceptions and Appeals

Northern Michigan University endeavors to establish policies and regulations which ensure that the living and learning environment of the academic community is free from disruption.  The University attempts to establish procedures, practices, and processes which assist in the orderly pursuit of the mission of the institution.  The University also recognizes that some complaints, grievances, exceptions and appeals will inevitably arise. To address these, the University has created procedures for students to register complaints, grievances, exceptions and appeals and receive a reasoned response to the issues which they bring forward.

The table below describes the most common issues which arise, the appropriate initial contact person or office, and the document which contains the formal process for resolving the issue.  Students should initiate such processes directly with the appropriate department or person.  In those instances where no formal resolution process has been established or it is unclear what process applies to a given circumstance, the “Complaint Other Than Grades” section of the Student Rights and Responsibilities contained within the NMU Student Handbook will govern resolution.

Questions about the appropriate process can be directed to the Dean of Students Office, 2001 C.B. Hedgcock Building, 906-227-1700 or by email at dso@nmu.edu.
 

 

Issue Is About

Issue Is

Initial Contact Point
or Person

Procedure Found In

Civil Rights Issue

Complaint or Grievance

Equal Opportunity Office

Discrimination/Complaint Procedure

Classroom Instruction

Complaint or Grievance

Instructor,

Department Head

Departmental By-Laws

Consumer Protection Suspected fraud or illegal/unethical behaviors Office of the Attorney General of the State of Michigan; Consumer Protection Division, P.O. Box 30213, Lansing, MI 489097713 www.nmu.edu/ConsumerProtection

Disability

Complaint or Grievance

Dean of Students Office

Discrimination/Complaint Procedure

Disciplinary Decision

Appeal

Dean of Students Office

Student Code

Drop, Add, or Withdrawal Deadline

Exception to Policy

Dean of Students Office

 

Undergraduate or Graduate Bulletin

Drop or Withdrawal

Refund

Complaint

Appeal

Financial Aid

Complaint or Grievance

Director of Financial Aid

Financial Aid Rights and Responsibilities

Appeal

Financial Aid Appeals Committee

Grades

Complaint or Grievance

Instructor

Student Rights and Responsibilities

Appeal

Housing

Complaint or Grievance

Resident Director

Residence Life
Homepage

Exception to Policy

Director of Housing and Residence Life

Housing Requirement
 

Appeal

Parking

Complaint or Grievance

Parking and Traffic Committee

Motor Vehicle 
Ordinances

Exception to Policy

Public Safety and Police Services

Appeal

Residency Requirement

Exception to Policy

Appeal

Prospective Students: Admissions

Undergraduate or
Graduate Bulletin

Continuing Students: Registrar

Sexual Harassment

Complaint or Grievance

Equal Opportunity Office/ Human Resources/ Dean of Students

Sexual Harassment Policy

Student Employment

Complaint or Grievance

Immediate Supervisor

Student Employment Handbook

Student Conduct

Complaint

Dean of Students Office

Student Code

Concern Not Listed Here

Complaint or Grievances

Dean of Students Office

Student Rights and Responsibilities

Exception to Policy

Appeal

 
all_students