AIS Student Employment Guidelines

Congratulations on your new position here at Academic Information Services. We are glad you are here to help support the needs of our patrons.


Central Upper Peninsula and NMU Archives – The Archives are under the direction of a professional archivist who manages the records of the university and collects, organizes, preserves, and encourages the use of historical materials relating to NMU and the Upper Peninsula. Courses and lectures are offered in the use of these materials and research assistance is available. The Central Upper Peninsula and Northern Michigan University Archives serves as a repository for unpublished organizational records and personal papers that document the history of Northern Michigan University and the central Upper Peninsula of Michigan. Through its collections and services, the Archives supports the mission of Academic Information Services and the university's instruction, scholarship, and community educational outreach activities.
Campus Location: 126 Learning Resources Center

Beaumier Heritage Center - The Beaumier Upper Peninsula Heritage Center is a historical museum and educational facility on the campus of Northern Michigan University. The mission of the U.P. Heritage Center is to promote and preserve the history and culture of the Upper Peninsula through an active slate of exhibitions and engaging public programs for the whole region. The center also collects and preserves artifacts related to the history of Northern Michigan University. The center maintains a gallery in 105 Cohodas Hall and several other displays throughout campus.
Campus Location: 105 Cohodas Hall

Computing HelpDesk – Staff at the Computing HelpDesk provide support to students, staff and faculty for general computing needs. Classroom and lab facilities are available and the HelpDesk offers technical and software support for notebook computers. The Computing HelpDesk contributes to the mission of Academic Information Services and to the university by providing support for the Teaching, Learning, and Communication (TLC) program and other campus computing activities. The Computing HelpDesk supports NMU's educational, scholarship, and outreach activities by providing HelpDesk services to students, faculty, and staff.

Campus Location: 116 Learning Resources Center

Classroom Support –Classroom Support supports teaching and learning in online and classroom-based environments by providing resources, tools, and services that enable faculty to innovatively use technology to deliver and enhance pedagogically sound courses.

*Center for Teaching and Learning (CTL) – CTL offers comprehensive support for teaching and learning in online and face-to-face environments. CTL is a resource center where faculty can go to learn about, experiment with, and get advice and assistance with a variety of instructional enhancements, including EduCat. In addition to instructional technology services, CTL promotes and supports such things as best practices in teaching and the scholarship of teaching and learning. CTL is located on the main concourse of Learning Resources between Fieras and Archives.
Campus Location: 128 Learning Resources Center

*Classroom Support office suite – Classroom Support’s main office provides classroom support services, especially with regard to the delivery of instructional hardware and on-site assistance. The Classroom Support office is located near the Help Desk on the main concourse.
Campus Location: 112 Learning Resources Center

Lydia M. Olson Library – Located in the Harden Learning Resources Center, the Library contains more than 522,000 books and journals and provides access to numerous online resources. As a depository for U.S. and Michigan government publications, Olson Library houses nearly 530,000 government documents and includes a regional map collection. The Pre-K to 12 Collection has textbooks and media supporting teacher education. Library facilities include wired and wireless network access for students' laptop computers, study areas, conference rooms, photocopy machines, microform printers, audiovisual and multimedia equipment. Olson Library contributes to the mission of Academic Information Services and to NMU's teaching, learning, scholarship, and community outreach activities by providing academic programming in information literacy, access to information resources in a range of formats, instructional and consultative services, and a place tostudy and engage in collaborative scholarship.
Campus Location: 2nd & 3rd Floors, Learning Resources Center

*Public Services – Public Services includes the Circulation and Reference aspects of the Library. Here research questions are answered; books and other materials are checked out; and room reservations are made; and much more. The Circulation and Reference desks for Public Services are located on the second floor of the Learning Resources Center.

*Technical Services – Technical Services encompasses the processing and maintaining of all materials, both physical and electronic, at the library. Technical Services is located behind the Circulation and References desks on the second floor of the Learning Resource Center.

Dean’s Office – This is the main office of AIS (located to the right of Olson Library’s Circulation area). This is where Leslie Warren, Dean of AIS has her office. This is also the location of AIS’s secretary, Lucy Dagenais.
Campus Location: 203 Learning Resources Center


Prior to Employment:

  1. For initial hiring and documentation requirements, please see the NMU Career Services necessary documents page.

  2. Please review the NMU Student Employment Handbook. If there are any discrepancies between the AIS Student Employment Guidelines document and the NMU Student Employment Handbook, the NMU Student Employment Handbook supersedes this document.

Each Time You Arrive for and Leave from Work:

  1. You should have your NMU-issued WildCat Express card on you at all times. Not only is it required for punching in and out; it is also good for identifying yourself to Public Safety and if your job calls for it, the card can also work as a key for building / room entry. If you forget your WildCat Express card, you must return home to retrieve it. Exceptions may be made at the discretion of the supervisor.

  2. A time clock is located on two different levels of the LRC. One is located just outside the Help Desk entrance and the other behind Circulation on the back counter. Use your Wildcat Express card to punch in. The time clock has an “IN” button that you press and then swipe your card from right to left. The time clock will display a message with your name and “thank you”. When you punch out do the same only press the “OUT” button. If you work in more than one unit on campus, the time clock gives you the option to choose which unit you’re punching in or out for.

Hours of Work:

  1. You should punch in and out in a timely manner according to the schedule agreed upon with your supervisor.

  2. Unless there is a good reason, you are expected to work your assigned hours. “Good reason” generally means events over which you have no control. If you have an important appointment, class conflict, emergency, or illness, be sure to notify your supervisor if you cannot come to work. You will provide your supervisor ample notification with a reasonable excuse for shifts that you can’t cover. Adhere to your unit’s policies on finding coverage and providing adequate notice for absences.

  3. Work all of the hours you have agreed to work. Unexcused absences or tardiness are grounds for dismissal.

  4. Provide the courtesy of two weeks’ notice if you plan to leave your position or transfer to another AIS unit.

  5. While enrolled as a student during any semester, including summer, you are not allowed to go over the 20 hours maximum per week, regardless of the number of units in which you’re employed. The 20 hour maximum also includes semester breaks.

  6. Summer employment: students who are enrolled for the subsequent Fall semester but are not taking classes during the summer may have the opportunity to work up to 40 hours per week.

  7. Pay periods run for two calendar weeks and you are paid for that work 12 days later (on alternate Thursdays). Be aware that the holidays may interfere with this payment schedule.

  8. You are allowed a 15 minute break if you work 4 continuous hours. The break should be arranged at a time your supervisor approves. If you are scheduled for 6 or more continuous hours, you must punch out and back in for a half-hour lunch break.

While Working:

  1. Once you have punched in, be sure to check with your supervisor for daily assignments when appropriate.

  2. Be respectful of those with whom you are working. You are expected to work cooperatively with all of them.

  3. Do your best to complete all tasks assigned to you. All work assignments are necessary; you are expected to follow the directions of your supervisor. If you need clarification about your assigned tasks, please let your supervisor know.

  4. Whenever possible, stop what you are doing to provide assistance to patrons of AIS. “Patrons” can be students, faculty, staff, or non-NMU general public who come here for services. Attempt to assist as much as possible but know your limitations; you are not expected to be a trained professional. When in doubt, refer questions or problems to your supervisor or full-time staff.

  5. Do not use work phones for personal calls unless it is an emergency and your supervisor has given you permission.

  6. Follow your unit’s policies regarding the use of personal electronics.

  7. Only resort to non-work related activities (such as taking a break or doing homework) when given

    permission by your supervisor.

Dress Code:

  1. As a student employee of AIS, you are working in a public area and are a representative of the university. Dress should be appropriate for the work you do. Your appearance should be neat and tidy. Dress appropriate to the nature of your position. If you aren’t sure if you should wear something – check with your supervisor for his/her approval.

Food and Drink:

  1. All food and beverage is to be kept / consumed in break rooms or in designated areas based on your unit’s policies. Never greet a patron with your mouth full, nor with food / beverage in hand.


  1. For every scheduled shift, let your supervisor know when you arrive and when you are ready to leave, where appropriate.

  2. Be a good listener and learn what you can. When you don’t understand what is being asked of you, please ask your supervisor for further clarification.

  3. Make sure communication includes who, what, where and when. Handwritten messages must be legible.

  4. Keep chatting to a minimum. Maintain work-appropriate conversation at a reasonable volume.

  5. If your unit of AIS communicates electronically, be sure to check the appropriate forum (i.e. email or

    Facebook) frequently/daily.

Evaluations and Discipline:

  1. You will be evaluated by your supervisor(s) on a semester basis.

  2. Refer to your unit’s evaluation and disciplinary processes.

  3. Student employee positions are at-will appointments and can be terminated at any point with written legitimate reason, with due cause.


  1. Every job you do is important to the smooth operation of AIS. A pleasant disposition is a must. On occasion, you may be faced with a patron who is displeased with our services. Do NOT argue with or take abuse from ANY patron and do not take matters into your own hands! If this situation should arise or a patron appears to be creating a disturbance:

    1. In a calm tone, if possible, attempt to explain your unit’s policy concerning the situation in question.

    2. If the problem is not easily resolved, consult your supervisor or full-time staff.

    3. If there is a clear threat of physical violence, call 911.


If there is an injury and your supervisor is not readily available, please do the following:

  1. Major Injuries (person is not functional and/or is unconscious) and Moderate Injuries (person is conscious and relatively functional, i.e., a blow to the head, a broken bone, etc.)

    1. Call 911 and state the location of the injured person as well as other pertinent information (such as the nature of the injury).

    2. Do not hang up until you have given all the information to the dispatcher and they end the call.

    3. Notify Circulation (ext. 2260) that you have called the ambulance. Ask them to be ready to bring the officers and/or medical personnel to you when they arrive.

    4. Make the injured person as comfortable as possible – DO NOT MOVE THE INJURED PERSON OR ALLOW THE PERSON TO LEAVE! Administer first aid only if you have first aid/CPR Certification.

  2. Minor Injuries (such as a cut or sprain)

    1. Have the person sit down and relax.

    2. Locate the nearest first aid kit (i.e. at Circulation) and treat the injury accordingly.

  3. For all types of injuries, an incident report must be completed by a supervisor or Public Safety within 24 hours of the injury.

  4. For active shooter training, refer to your unit’s policies as well as the training video available from Public Safety.


  1. There are 2 types of alarms in the LRC. The lesser in volume is the emergency exit door alarm which is activated when someone breaks the barrier. If this alarm is heard from such an exit and it is not an emergency situation, contact Public Safety at (ext. 2151). The major alarm system is used in case of severe emergency situations such as fires and can be heard throughout the LRC. If it is sounded, go immediately to the nearest exit but do not use an elevator! There are emergency exit doors signs throughout the LRC for you to exit out of. No one is allowed to enter the building until Public Safety indicates that it is safe to do so.

Power Failure:

  1. If there is a power failure, the LRC’s battery-powered emergency lights should come on to permit people to find their way around or to the nearest exit. Circulation will report the incident to Public Safety and will provide information about what you should do. Keep calm and attempt to help patrons do likewise. Most power failures are brief and may be waited out.

Inclement Weather:

  1. You are not to report to work if the university is officially closed due to inclement weather conditions. Be aware that if the university opens for evening classes starting at or after 5pm, your unit may re- open and your attendance will be expected.

Updated: May 22, 2014
Approved by DAC: May 22, 2014