Welcome (or welcome back) to the Learning Resources Division. The LRD includes WNMU-TV, WNMU-FM, Engineering and Audio Visual Services. We are pleased that you will be working in the LRD—an important and visible campus department! Because of our role at the University and the publics we serve around the Upper Peninsula and Northeastern Wisconsin, we have high expectations for both our full-time staff and our student employees. We have an excellent track record of providing high-quality, broadcasting and technical services and we are excited to have you as part of the team. We certainly need you and your good efforts to accomplish all we do. We also hope to make this a positive experience where you can learn skills and habits that your future employers will value.
This year, we have decided to begin the new academic year by clearly stating our expectations for student staff members. Please read the information below and be sure to ask any staff member if you have questions or concerns. We are also asking you to sign the back page, signifying that you have read and understand these expectations as conditions of your employment. We will make a copy of your signed document so you may keep it with your important papers.
Expectations for Student Staff...
Be proud that you work here. This office has always exceeded expectations, with student staff members contributing a great deal to the LRD Office’s success.
Consider this job as training for the professional positions you will hold after you graduate. We want to help you form the skills and habits that employers value. This includes how you treat customers, your work ethic, and your appearance.
Be friendly, helpful, courteous, and professional to office visitors. Without them, we wouldn’t be here.
Be on time — for office hours, meetings, and any other commitments you have. Being late makes others wait.
If your position involves answering the phone, please follow this pattern: “Hello, Public TV 13 (or Public Radio 90 or Audio Visual), this is (your first name), how may I help you?” Determine what the caller needs and provide assistance by taking the information related to the call or referring them to the appropriate staff person.
In some instances, you may be asked to work on programs or appear on-air where dress clothes (suit or tie) are required. In cases such as these, your supervisor will advise you in advance.
Complete work in a timely manner — others are depending on it.
It’s fine to be friendly in the office, in fact it’s encouraged. Be careful, however, of conversations that get too long — they make visitors feel like they are interrupting a private chat. Please also watch the volume of conversations and not be interruptive to other staff members as they do their work. It’s ok for friends to stop by to catch up with you for a few minutes, but their visit cannot interfere with your work and they should not stay for extended periods of time.
There is nothing more important to you professionally than to be known as a responsible person. Following through on responsibilities is a habit — start forming it now.
The use of personal computers at work depends on your job and how work is scheduled. In some instances, it may be appropriate for you to complete homework or answer e-mail during your shift. However, watching streaming media, updating social media accounts and general web surfing can be a distraction and is not allowed. Before using your computer for personal work, you should check with your supervisor for specific rules that are related to your job assignment.
Some other things to remember...
*Take care of your academics — they are the reason you are here.
*Keep track of your keys and id cards. You are responsible for any costs associated with their loss or misuse.
*Photocopiers and printers are for business use only. No personal printing is allowed.
*Office telephone calls cost NMU $.10 per call. Personal long distance calls are not allowed.
*Be a general contributor to our office — we encourage you to share your ideas and help other staff members with their programs and projects.
*Get your work done on time and do it as well as you can. Take pride in what you are doing. It has your signature on it.
Funds for student labor come directly from the LRD budget and we ask that you use office supplies prudently. Remember that our ability to continue offering student employment is directly tied to managing resources effectively without waste.
We work with the public, and as such have people visiting our office daily. Everyone who works in our office is representing NMU to those visitors and guests. In most cases you are working with members of the public and, as a result, your clothing must reflect a professional, positive image. We recognize that you are a student and we don’t expect you to wear a suit every day to work. When coming to work, your appearance should not be a distraction and a clean, neat appearance is required. The list below outlines what we consider to be inappropriate dress:
*Employees are expected to present a neat appearance and are not permitted to wear ripped or disheveled clothing.
*T-shirts/sweatshirts w/offensive logos, political slogans, etc.
*Gym and workout clothes, or beachwear, Spandex or Lycra such as biker shorts (leggings worn as tights under a dress are acceptable.)
*Flip-flops (open-toed shoes are ok for desk work only. A-V employees must wear close-toed shoes for protection).
*Tank tops, tube tops, halter tops, any top w/spaghetti straps, unless worn as a layer under another top, such as a sweater.
*Clothing that reveals too much cleavage, back, chest, stomach, or underwear.
*Underwear worn as outerwear.
*Midriff length tops. (In general, pants, skirts, shorts, etc., and tops must overlap at all times – standing, sitting, bending, etc.)
*Short, tight skirts that ride halfway up the thigh. Skirts and shorts must extend to mid-thigh when sitting. Mini-skirts and spaghetti-strap or halter dresses are inappropriate for work.
*Perfume and cologne should be used with restraint as some people are allergic.
*Head coverings (hats, scarves, etc.) unless worn for medical or religious reasons.
*Sunglasses (inside unless required for medical reason)
*Hairstyles should be neat and presentable. If it is deemed a distraction, you may be asked to pull it back or style it in a different manner.
*Body piercing and body art in the form of tattoos and other skin pigment alterations is a personal choice. However, we reserve the right to ask an you to remove or cover anything that is deemed to be inappropriate. When in doubt, ask your supervisor.
*Jeans, if worn, should be in good condition, in good taste and clean, unripped/unfrayed and not too tight or too baggy.
This list is designed as a guideline and not all-inclusive. If questionable attire is worn in the office, your supervisor/manager will discuss the issue with you so that our expectations are understood. If the problem occurs a second time, you will be asked to go home and change before returning to work. If your attire is chronically inappropriate, it may lead to the termination of your employment.
An Important Note Regarding Confidentiality...
As a student employee, you may be entrusted at times with confidential information. Examples of such information include credit card numbers, departmental budget data and certain programming information.
It is extremely important that you understand how to handle confidential information in a professional manner. In particular, credit card data must be safeguarded and you are expected to follow the specific procedures provided by your supervisor when working with this information. In addition, you are not to discuss office business or share paperwork or information with anyone except as it may relate to your work assignments.
Thanks for reading this thoroughly and asking any questions you have. Please sign below.
I have read the above expectations and understand that meeting them is a condition of continuing employment in the Learning Resources Division.
Signature ________________________________ Date______________________
We are looking forward to another exciting and productive year! Thanks for joining us!