Ticket Policies

Here is some information regarding policies for tickets purchased through NMU’s Tickets, as well as information on discounts and special needs requests.

NMU students can attend most Wildcat Athletic events for free as part of the athletic fee program. A limited number of student tickets are available for NMU hockey games. In addition to NMU students, babies, people under the age of 18 and people over the age of 60 qualify for a discount on tickets. Children six and under are admitted free to football, basketball, and volleyball. Children two and under are admitted free to hockey.

Tickets for productions on multiple nights may be exchanged to an alternate night on a space-available basis. Tickets may not be exchanged between two different events. For all tickets there is an exchange fee of $2 per ticket. Season package holders will be charged $4 for exchanges once tickets are printed. All exchanges must be made at the Berry Events Center Ticket Office at least 24 hours in advance. Once the event has passed, tickets are invalid and cannot be exchanged.

All phone, mail and fax orders will be charged a $1.75 per ticket handling fee. If you would like to avoid this fee, please come in person to one of the NMU ticket outlets during the hours specified to purchase your tickets. All online ticket orders will be charged a fee of $1.50-$3.50 per ticket.

Patrons with special needs
Call the NMU Ticket Office at 906-227-1032 for seating arrangements. For Forest Roberts Theatre seating, call the theater directly at 906-227-2082.

Patrons are required to present their original game ticket and show an official NMU hand stamp.  Hand stamps are available upon exit from any turnstile attendant.  Failure to comply to the requirements will result in denial of admission and a new ticket must be purchased.  Re-entry into any NMU Football, Volleyball or Basketball game requires a game ticket stub to be shown.

There are no refunds on ticket purchases unless a performance is canceled. Then, arrangements will be made to refund all ticket holders and the process for the refunds will be promoted on this Web site, as well as through local media outlets.

Scalping (selling a ticket above face value) violates University policy and Michigan law.  The Athletic Department reserves the right to cancel any existing season or single-game ticket orders and declare you ineligible to order future tickets if we receive sufficient evidence that a ticket assigned to you was sold or offered for resale for greater than the face value of the ticket.

Will-call (pre-ordered) ticket policy
Anyone picking up tickets at the will-call window must present a photo ID and sign the will-call envelope. The name must match the name on the envelope. If leaving tickets for someone else, please provide an envelope with the person’s name and the number of tickets within.  In addition, if you order tickets the week of an event, your tickets will automatically be placed in Will Call for that event.

Fan Safety & Prohibited Items

Fans are limited to carry in a bag that does not exceed 8.5 x 11 inches in size.

Prohibited items also include but not limited to:

  • Weapons of any kind
  • Anything that could be used as a weapon
  • Food and beverage carry-ins or beverage containers 
  • Coolers
  • Strollers & car seats
  • Bags measuring larger than 8.5 x 11 inches
  • Backpacks 
  • Audio/video recording equipment 
  • Balloons 
  • Spray string 
  • Inflatables 
  • Buckets 
  • Noise makers  

Fan Courtesy

We ask that all of our patrons demonstrate fan courtesy when attending events at all of our facilities. Improper conduct, including profane or abusive language or obscene gestures, interference with the purpose of the game/event which includes throwing objects, intoxication or other signs of alcohol impairment that result in irresponsible behavior, verbal and physical harassment of opposing team fans, failing to follow instructions of event staff and any other conduct deemed to be beyond the bounds or reason may result in ejection from the building.  Repeated offenses could result in the loss of ticket privileges. 

Tobacco Free Campus

Northern Michigan University is committed to providing a healthy environment for students, faculty, staff, and visitors. The NMU Board of Trustees approved a resolution that promotes a healthier lifestyle and safer campus by going tobacco-free on Aug. 1, 2014. This prohibits products defined by the American College Health Association, including cigarettes, vapor cigarettes (e-cigarettes), cigars, cigarillos, hookah-smoked products and oral tobacco (spit, spitless, smokeless, chew, snuff).

Smoke-Free Buildings

Smoking or the use of e-cigarettes inside and facility may result in ejection from an event and/or an actual citation. 

Lost Children

Our staff has a detailed communication plan in case of a lost child.  Child will remain with event staff until parents are located and properly identified. If you are looking for a lost child or need assistance of any kind, please contact any of our staff. 

Lost & Found

Lost and found is located in the front ticket booth located in the Superior Dome during events or the Berry Events Center Ticket Office. Articles are kept at the locations for 30 days. For more information, please call 906-227-1032.