Work from Anywhere

Phone and Voicemail Support

Voicemail

  • Send voice messages to email

Voicemail Screenshot

Phone Number Redirection

  • Extend your office phone to home or cell phone (EC500) - 
    • email nic@nmu.edu with the number you would like to forward to
 

Main Department Number Redirection

  • Customized options to support your business needs
 

Campus Directory

  • Visit  nmu.edu / Search / NMU People Search
 

Computer Support

Connect to Campus systems

VPN (virtual private network) is an encrypted connection over the internet between your computer and the NMU network.  You need VPN client software on your computer to establish the connection. Download the VPN client from here: https://it.nmu.edu/search/node/vpn.  

VPN is required to access:

  • Banner Admin Pages
  • Departmentshare
  • Xtender
  • Database access

For assistance with VPN contact the Helpdesk at (906) 227-2468

 

Shared File Access From Any Device


Communicate With Your Staff or Co-workers

Meetings

  • Zoom
    • Sign up for a zoom account: nmu.zoom.us
    • Download the software
      • ‘Schedule a Meeting’:
        Zoom toolbar
    • ‘Save’, ‘Copy the invitation’, paste meeting link into a calendar meeting invite 
    • Audio Visual Services created a Zoom quick start guide that can help users get up and running with Zoom.
      • AV Services is also available for Zoom support at av@nmu.edu or 906-227-2290.
  • Google Meet 
     

Communication

  • Email
  • Google Hangouts
  • Text Messages
     

IT Contact Information

 

General IT questions: Helpdesk, helpdesk@nmu.edu, (906) 227-2468

Banner and related systems questions: contact your primary IT support person

Database Administration, locked accounts, etc: dba@nmu.edu 

 

Student Announcements (ePostal) https://www.nmu.edu/informationtechnology/e-postal-email-services

 

Security Best Practices

  • Use VPN to ensure your data is encrypted as it travels across the network.
  • Use your university issued laptop computer if possible but physically protect it and never leave it in your vehicle.
  • If you are planning to use a home computer, it must be able to receive operating system updates and have virus protection.  If you're unsure whether or not your home computer meets these requirements please contact the Helpdesk at 906-227-2468 or email them at helpdesk@nmu.edu.  Another option is to talk to your supervisor about getting an NMU laptop issued to you or to your department.    
  • If you work with university data that is confidential or private, according to the university's data classification policy, follow these practices:
    • Use a workspace where others in your home cannot view or read the information on your computer
    • Keep paper documents in a secure area out of view
    • Conduct private or confidential business conversations and Zoom meetings from a private area 
 

NMU Helpdesk Cyber Security Awareness Tips: https://it.nmu.edu/docs/cyber-security-awareness-tips