Benefits News


24/7 BCBS Online Medical and Mental Health Visits 

Blue Cross Initiatives in Response to COVID-19


24/7 BCBS Online Medical Visits – Quality Care At Your Fingertips

Because there is never a convenient time for anyone to get sick, now you can get 24/7 online health care for minor illnesses through Blue Cross Online Visits.  BCBS Online Visits make it easy for you and your family to get care – whether you’re bundled up on bed, on vacation or in between meetings.  You can get a prescription if you need it and walk away with a visit summary to share with your primary doctor. 


How it works

You get face-to-face time, anytime and anywhere, with a U.S. board-certified doctor.  Just use your smartphone, tablet, or computer for a virtual visit. Visit to set up an account.


When to use it

If your doctor isn’t available, your traveling, your medical need doesn’t warrant a visit to the emergency room, or you don’t want to pack up the family to travel to an urgent care clinic.  


What to use it for

Low complexity, straight forward minor medical occurrences such as:

  • Upper Respiratory
    • Colds
    • Sore throat
    • Runny nose
    • Sinus congestion
    • Ear aches
  • Seasonal Allergies
  • Gastrointestinal distress
    • GERD
    • Diarrhea
    • Nausea
    • Constipation


  • Skin Disorders
    • Itching
    • Rash
    • Limited cuts
  • Joint Irritations
    • Aches
    • Stiffness
  • Headaches (simple and uncomplicated)
  • Eye irritation and redness
  • Strains and sprains
  • Urinary Tract Infections
  • Many, many more

How much does it cost

If you are covered under the NMU Group Health Plan, the cost for an online visit is $10


BCBS Online Mental Health Services

BCBS Online Visits also provide mental health services whether you or a family member suffer from new or ongoing struggles, one-on-one counseling can give you a new viewpoint and help you be at your best. The Blue Cross Online Visits professionals are qualified to help – they’re fully licensed in their specialty and are also specially trained in providing virtual care.


Therapists, such as psychologists, licensed clinical social workers, marriage and family therapists, and professional counselors are available to adults and children age 10 and older. Visits with a U.S. board-certified psychiatrist are available to adults age 18 and older.

Blue Cross Initiatives in Response to COVID-19

With the spread of coronavirus (COVID-19) presenting a public health emergency worldwide, you may be anxious and wondering how to navigate all of this. As your trusted partner, Blue Cross is committed to helping you get questions answered. Go to for more information.

Preventing illness

There are some simple things people can do right now that will help them stay healthy. The Centers for Disease Control and Prevention have some important tips. There is also more information at, which talks about potential symptoms.

Your coverage
  • Telehealth visits – Now through April 30th, Blue Cross is waiving member costs for medical visits through Blue Cross Online Visits or telemedicine medical visits conducted and billed through an in-network provider. This is to ensure you have convenient access to care from anywhere, including home.
  • Testing – The cost of diagnostic lab testing for COVID-19 will be waived by Blue Cross when medically necessary and prescribed by a physician following CDC guidelines. Please note, this only includes the cost of the test. If it is done in conjunction with a medical visit, normal plan benefits would apply for the visit.
  • Treatment – If you need treatment for an illness, your normal plan benefits would apply. You can check your benefits online by logging in to your member account.
Getting Care
  • 24-hour Nurse Line: You can contact a registered nurse free for health care advice or information about health concerns.
    • PPO – 800-775-BLUE
    • HMO – 855-624-5214
  • Primary care doctor: The first stop for health care needs. A primary care doctor can help you navigate the system.
  • Blue Cross Online Visits / Telemedicine: You can have a face-to-face virtual visit with a board-certified doctor 24/7 anywhere in the U.S. The doctor can also prescribe medication, if needed.
    • Visit Now through 4/30, medical visits are provided at no cost to members.
    • Download the online visits app, BCBSM Online Visits
    • Or call 844-606-1608
  • Mental Health Services: If you are feeling anxious and need mental health or other personal support, help is just a phone call or click away.
    • New Directions Mental Health Services
      PPO – 800-762-2382
    • Blue Cross Online Visits Therapy
As with all things, we want you to be prepared and know what to do when health issues like the coronavirus occur. You have questions and your Blue Cross plan is here to help find answers.