Information for Students

This page contains a selection of questions and answers that pertain to current NMU students. Our complete COVID-19 frequently asked questions is a comprehensive list of questions and answers and should be referred to if you don't find your question on this page.


Classes, labs, clinicals and other academic issues

Northern will continue remote instruction from now through the end of the semester, including final exam week. Summer course registration is underway; already scheduled summer online classes will be held as scheduled. A decision about the format of summer courses and labs scheduled for campus will be made in April.

It was up to each individual faculty member to decide whether the distance learning version of their course is synchronous or asynchronous, or whether they will hold the class at the same time as their on-campus course or make it available anytime. Please check with your faculty member.

Yes, the All-Campus Tutoring Center has designated some student tutors as available to help their peers transition to the distance learning format. To request help, email act@nmu.edu. A tutor will get back to you and set up a ZOOM meeting, if needed. Also, there are a number of classes that already have tutors assigned to the specific EduCat course pages. Go to the ACT home page to see for which courses. Your faculty or ACAC adviser may also have resources and advice on how adjust to the distance learning format. The NMU Global Campus shares this handout and this video that our online-only students use to help them with the remote learning format.

The BEAR Center and Speech and Hearing Clinic services are suspended until further notice. Students needing to retrieve materials from the BEAR Center are instructed not to come into the center, without an appointment scheduled.

Yes, Northern is extending the deadline to withdraw from a course and receive a “W” grade until 5 p.m. April 3. Northern plans to re-evaluate a return to face-to-face instruction on March 30 for classes as of April 3 through to the end of the semester. A “W” grade does not affect your grade point average, but does count toward the financial aid factor of “courses attempted". Learn more about the withdrawal process here.

For information about grade options for winter semester, go to the Credit/No Credit (CR/NC) Grades FAQ on the Academic and Career Advisement Center website.

No, academic advising continues, although some faculty may have paused the last two weeks during the conversion process to distance learning. If you have not met with your faculty or ACAC adviser yet, please email them to set up time to connect via phone or Zoom. Registration for summer (no assigned times) and fall courses (assigned registration start times) is underway.

Keep in mind that the state is under a “stay in place” executive order that allows only essential travel, so please limit your trips to campus for printing only to what is absolutely necessary. Printers have been relocated to the Services Building room 132 and will be available from 10 a.m. – 4 p.m. Monday through Friday. To find room 132, enter the Services Building at the entrance nearest to the NMU Police Department, go through the internal double doors and turn to the left. Room 132 is on the right.

For students with book rentals who are not returning to campus at any point before the end of the semester, the store has created a Rental Return page on its website where students can print out a UPS label to ship the books back, free of charge. Books must be shipped by the due date (currently May 2) and the label must be printed on or before the due date.

For the remainder of the Winter 2020 term, Barnes and Noble is offering free access to eTextbooks through our partnership with VitalSource. Click here for access.

Dining services and residential life

Can you still travel to go home? Yes, the Governor’s executive order grants an exemption for individuals who need to travel to return to their home. If you decide to travel, please take every precaution possible. Practice social distancing when you make stops, watch what you touch, wash your hands repeatedly and use hand sanitizer when you can’t. Should you go home? You have to make the decision that is best for you and your family. You have housing and dining options if you want to stay or need to stay.

The residence halls and apartments are open and dining services are being provided. It is Northern’s intent to keep the halls, apartments and dining services operational until the end of the semester. We know that for many of you, your NMU residence is your only home. The dining and food facilities that remain open with carry-out and/or drive thru options including Northern Lights and CatTrax, Wildcat Den and Temaki and Tea. Closed are Starbucks, Fieras, Sundries and Melted.

Not at this time. Non-residents will not be permitted to stay in any of the NMU residence halls until further notice.

Visit the NMU Dining website for the information about what restaurants remain open on campus and their hours.

If you choose to leave but can’t take your belongings with you at this time, that’s fine. Just turn in your key at the front desk. Your things will be cared for until you can return to pick them up at a later point.

External doors to NMU’s residence halls and apartment buildings are locked to prevent non-residents in order to help keep the facilities as safe as possible for the residents. Visitors and guests are restricted to those assisting with the move-out of heavy and bulky items only. Please be sure any family member entering the hall/apartment, be is someone who is not coughing or sneezing, has a fever, or feels ill in any way.

If you have already returned home, please stay there until restrictions have been lifted. Your belongings are fine. They will be waiting for you when the COVID-19 situation has improved and it is safe for you to travel. Hang onto your key – no need to mail it back – and bring it with you when you return to pick up your belongings.

The NMU Board of Trustees met Tuesday, March 24, and approved an $820 credit, plus a carryover of any remaining Dining Dollars to next semester, to students who check out of their residence hall rooms before 5 p.m. Friday, April 3. Students can also forego the credit and opt to remain on campus through the remainder of the semester, which ends May 2. Students who qualify for the credit will be able to choose whether to apply that credit toward Fall 2020 on-campus room and board costs or to their student account, less any outstanding balances. We will make every attempt to honor a student’s preferred choice, but in some cases, federal financial aid regulations may require us to offer an alternative plan. Also, students who have received institutional financial aid may have an offset to their credit based on the aid they have received. A communication will be sent Thursday, March 26, to all students with a residence hall contract, containing links to an online form and instructions for indicating their plans related to leaving campus or staying in place.

MarqTran has suspended its county-wide fixed routes, effective immediately. However, to replace NMU’s Friday Shopping Shuttle, MarqTran is extending its door-to-door service for students to request rides to Meijer, Walmart or Target at no charge. There will be a limit of two people on the bus per trip. This service is available Sundays, 9 a.m.-3 p.m. and Monday through Saturday 8 a.m.-5 p.m. Call 906-225-1112 to schedule a ride and your return time. You will make both requests at the same time. Northern thanks MarqTran for providing service to our students who need this assistance to get groceries and other necessities.

Employees - Students

Unfortunately, the Governor’s executive order will affect some on-campus student employees, but not all. You need to speak directly with your supervisor about your employment. Continuation of on-campus employment right now really depends on where you work. If positions open up due to students leaving campus, we are asking NMU supervisors to post their student work needs on the Career Service Handshake ( nmu.edu/careerservices.

We know many of our students are in this tough position. For immediate food and hygiene items, Northern is allowing the NMU Food Pantry on the first floor of Gries Hall (behind the Beaumier Center) to remain open during its normal hours of 5-7 p.m. Tuesdays and Wednesdays. All of the items are free of charge. The state has relaxed some of its eligibility requirements for unemployment and underemployment benefits, so we encourage students who lost off-campus jobs to consider filing to see if they are eligible. The Healthy Michigan Plan offers health insurance options for Michigan residents; check eligibility here.

If you do not actually work your job, you will not be paid.

No. If you have a student position on campus now and leave to go home, you will have your student job whenever you return to campus during the remainder of the winter 2020 semester.

Yes. Graduate assistants are expected to work and, thus, will receive their stipends. Graduate assistants who teach are expected to continue to teach. For non-teaching GA’s, if your position’s work is eliminated due to COVID-19 decisions, contact your department head or supervisor to learn about alternative work.

Financial matters for students

No refunds are being offered as Northern is still providing all of its winter 2020 courses, the distance learning being the way to do so in what is an emergency situation. Tele-learning was the recommendation to Michigan’s public universities and colleges by Governor Gretchen Whitmer as a statewide safety measure.

The NMU Board of Trustees met Tuesday, March 24, and approved an $820 credit, plus a carryover of any remaining Dining Dollars to next semester, to students who check out of their residence hall rooms before 5 p.m. Friday, April 3. Students can also forego the credit and opt to remain on campus through the remainder of the semester, which ends May 2. Students who qualify for the credit will be able to choose whether to apply that credit toward Fall 2020 on-campus room and board costs or to their student account, less any outstanding balances. We will make every attempt to honor a student’s preferred choice, but in some cases, federal financial aid regulations may require us to offer an alternative plan. Also, students who have received institutional financial aid may have an offset to their credit based on the aid they have received. A communication will be sent Thursday, March 26, to all students with a residence hall contract, containing links to an online form and instructions for indicating their plans related to leaving campus or staying in place.

The U.S. Department of Education and several private lenders are making relief options available to borrowers who have been financially impacted by the COVID-19 pandemic. The NMU Financial Aid Office has put together a list of online resources to federal agencies and private lenders who have announced special considerations for those who need borrower relief at this time.

The 2020 Wildcat Relief Fund was created at the start of April by the NMU Foundation with support from Northern faculty, staff, retirees and alumni, as well as Marquette area community members. Instructions on how to apply were emailed to all students.

Northern is using its share of the recently approved CARES Act Higher Education Emergency Relief Fund federal monies to provide emergency grants to eligible NMU students. These CARES Act emergency grants are available for up to $700. Costs that the grants can cover include: food, housing and utilities, childcare, healthcare, course materials, technology expenses, other expenses (i.e. travel/parking, PEIF). The CARES Act emergency grant application period is through May 25. Distribution of the grants will start shortly after that date. To apply, click here. Eligible students must have completed a Free Application for Federal Student Aid (FAFSA) for either the 2019-20 academic year or the 2020-21 academic year to be eligible. If you have questions about the application process, please contact the NMU Financial Aid Office at fao@nmu.edu or call 906-227-2327.

Health matters

As of Wednesday, March 18 the NMU Health Center is operating on a call-ahead-only basis.

PHARMACY - Call 906-227-1167 with medication refill requests. Walk-ins for the purpose of requesting a refill will not be permitted or processed. New prescriptions, needed in an urgent fashion, can be dropped off physically, but electronic methods or phone-in by your provider is strongly recommended.

Pharmacy hours for picking up routine refills will be 9am-1pm.

Starting Monday March 23, 2020, we will enact a temporary measure, allowing prescriptions to be mailed to your home address. Please ensure that accurate address and payment information is on file, if requesting this option.

LAB SERVICES - CALL 906-227-2355 to schedule an appointment.

ALLERGY SHOTS, IMMUNIZATIONS, AND OTHER NURSING SERVICES - Call 906-227-2355 to schedule an appointment.

PHYSICIAN / PROVIDER VISITS - Call 906-227-2355 for appointment information and guidance.

Yes, there are people to help. We know these constant changes are very stressful for students. While Counseling and Consultation Services cannot meet with students in-person during this time, phone consultation services are still be offered. Students can call CCS at 227-2980 during normal business hours (M-F, 8 a.m. – 5 p.m.). CCS has also put an extensive list of coping techniques on its website to help students address the extra stress.

International students and experiences

Northern will not stop you from leaving campus, but travel back to your home country may be restricted or difficult at this time. Contact the NMU International Programs Office (906-227-2510, ipo@nmu.edu) for guidance on international travel out of the U.S. to high-risk COVID-19 nations

You are a part of Northern’s university community and we will make sure you have room and board options. Contact the NMU International Programs Office (906-227-2510, ipo@nmu.edu) for assistance.

Most international countries are asking non-residents to return to their native countries. If you are not being asked to leave by your host institution or host nation, you are free to stay unless NMU contacts you directly to say otherwise. However, please be aware that travel is becoming increasingly difficult as this situation progresses due to heightened protocol, border closures, and travel restrictions. If you need assistance with your return or have questions, contact the NMU International Programs Office (906-227-2510, ipo@nmu.edu).

If you are on an exchange or a study abroad program and want to return to the United States, you should start the process by contacting the organization you worked with to set up your study experience, whether that was the institution of higher education or a third-party vendor. If you need additional assistance, contact the NMU International Programs Office (906-227-2510, ipo@nmu.edu).

Northern has canceled all student exchanges and faculty-led study abroad trips for Winter and Summer (sessions I and II) 2020. Students who were scheduled to participate in a faculty-led study abroad experience this semester or summer, should contact the faculty member who was leading the course and trip. The NMU International Programs Office (906-227-2510, ipo@nmu.edu) can also assist with questions and issues.

Northern has canceled all student exchanges and faculty-led study abroad trips for Winter and Summer (sessions I and II) 2020.

Any deposits made directly to Northern Michigan University will be refunded to your credit card or student account, depending on how your payment was made. Airline ticket, hotel and other trip expenses refunds are dependent on how these charges were originally made. NMU International Programs and the academic department through which the faculty-led study abroad opportunity was sponsored will contact students with more information on steps necessary in the reimbursement process.

Technology and support

If you experience technical difficulties with the distance learning format of your class, contact the NMU Help Desk at helpdesk@nmu.edu or 906-227-2468.

Part-time students who do not already have an NMU notebook computer should contact the Technology Asset and Business Management Office at thinkpad@nmu.edu. Northern is waiving the rental fee for the remainder of the Winter 2020 semester for part-time students who do not have an NMU notebook computer.

Northern is waiving the technology equipment fees it has available for improving internet connectivity for NMU students who need high-speed and consistent broadband to complete their course for the Winter 2020 semester. Contact the NMU Help Desk at helpdesk@nmu.edu or 906-227-2468.