2021 - 2022 Undergraduate Bulletin


Course Description

MGT 228 Customer Service 2 cr.

  • Offered: Contact department for information.

Provides a clear, usable process for developing skills, attitudes, and thinking patterns necessary to deliver excellent customer service. Individual success is contingent on how effectively fundamental customer service skills are mastered and carried out. This course emphasizes self-assessment and mastery of those skills too often ignored or taken for granted.