In August, 2013, Northern Michigan University renewed its contract with Charter Communications for campus cable TV service. As part of this new service, the campus TV system went from an analog to a digital system. This change allowed the university to provide an expanded channel offering as well as substantially improved picture quality.
Digital TV's (QAM Tuner Required)
To take advantage of the campus digital cable TV service, you'll need a digital TV with a QAM tuner. Most HD and digital TV's produced after 2006 have a QAM tuner, but some - typically the lower end, less expensive brands - do not. Whether or not your TV has a QAM tuner can be found in the owner's manual. If you don't have the owner's manual, you can usually find one for your make and model TV on line and can get the information there. Some TV's also may indicate on the back of the set whether or not it has a QAM tuner. If you are buying a new TV, it's important that you check with your sales representative to make sure the TV you are considering has a QAM tuner. If your TV is not compatible with the system on NMU's campus, the iView 3500STBII Convert Box has been tested and will most likely work with our campus cable TV system. You may purchase one of these converter boxes on-line if you wish. Housing and Residence Life does not sell these converter boxes.
TV Set-Up and Scanning Channels
When you first hook up your television set to the campus cable system, you will need to set your TV to scan for channels. The procedure for doing this is different for each make and model TV so it's best to refer to your owner's manual for specific instructions. Note that sometime during the process you may be asked to select from something like "Antenna" or "Broadcast" or "Cable". You must select "Cable". Generic steps for scanning channels include:
- Press the "Menu" button on your TV's remote
- Go to "Set-up" or "Settings"
- Go to "Installation" or "System" or "Channels"
- To to "Scan Channels", "Program Channels", "Autoscan", "Autoprogram", or "Autotuning"
- Press "Select" , "Enter", or "OK" to scan
Once you begin this process don't press any buttons until the scan is complete. The scan process can take a few minutes so please be patient.
Click here to view a list of the channels available on NMU's cable TV system.
Questions or Problems
If you experience problems or if the procedures above do not work, please DO NOT contact Charter Communications directly. We suggest you ask a neighbor for help. If you cannot find anyone to assist you, please email the Housing and Residence Life Office at firstname.lastname@example.org and include your name, full campus address, a description of the problem, the make and model of your TV, and a phone number where you can be reached.